Express parcel delivery UK and International | 3rd Party Logistics

This client is a highly successful logistics company with an enviable reputation for quality of service, customer retention and innovative products. They operate in 3 core divisional sectors   1, Collection & Delivery  2,  Logistics   3,  International. Each division is distinct yet fully part of the whole group with the ability to provide integrated service options. A genuine 1 stop offering to their clients both nationally and internationally.

Reviewing their service offerings and customer profiles, they recognised the opportunities and commercial benefits that arise from utilising more dynamic and flexible solutions to manage particular types of customers. Orion was appointed to upgrade the existing job booking system for their adhoc and/or low volume express UK parcel collection and Delivery service.

We identified and were able to demonstrate to the client that the ideal solution was our Job booking solution, which is a subset of a module from the Orion Star Range.

Being modular and web based the solution is both flexible and scalable providing them with productivity gains and substantial advantages to their customers. The solution would reduce the costs of servicing their adhoc and low volume customers by fully automating a part manual process. Also by seamlessly integrating to their existing systems and with links to their partners and/or supplier systems they were able to achieve significant benefits and cost reductions. Simultaneously their adhoc/low volume customers can book their jobs whenever and wherever they may be using whatever web enable device.

The solution was configured and implemented within the agreed timescales and under budget and has proved to be a real success. Due to the eager uptake and the predicted efficiency gains our customer achieved a rapid return on investment and more delighted customers.

Quite simply a smarter way of working for all.

Overview

Challenge

To improve consignment booking for adhoc and low volume customers and reduce associated costs

Solution

A consignment booking solution that is a subset of a module from the Orion Star Range.

Business Value

Our client has substantially reduced the cost of servicing adhoc/low volume customers whilst providing them with more options and access to more options.

Skills

Logistics

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